Refund Policy

We are committed to providing the best service for our customers. This Refund Policy describes the conditions under which you are eligible to claim a refund for SMART O²² services.

1. General Principles

All subscription payments to SMART O²² are generally non-refundable except in the specific circumstances outlined below.

2. Conditions for Full Refund (100% Refund)

A full refund of 100% of the paid amount can only be made under the following conditions:

• There is a permanent system failure during the initial activation process on the SMART O²² server side that causes the assistant access to be completely unusable.
• There is a written agreement (via Admin WhatsApp) that SMART O²² failed to provide access to the main features according to the subscription plan you selected.

3. Active Period Compensation

As a service provider, we do our best to maintain the operation of our servers. If there are operational issues or long-term system maintenance originating from us (not due to global disturbances of third-party platforms like Meta/WhatsApp) that cause the assistant to be unusable for a long period, customers are entitled to compensation in the form of additional free active service time in accordance with our incident resolution policy.

4. Refund Claim Process

Refund claims must be submitted via our Admin WhatsApp at: 085817266784. Funds will be returned via bank transfer within a maximum of 3-5 working days after the claim is approved.

5. Exceptions

Refunds will not be given if the issue originates from the customer's side, such as:

• Change of mind after activation.
• Inability to use the service due to the user's WhatsApp number being blocked by Meta/WhatsApp for violating their policies.